index

Orders

Below are some of are common questions about orders

You can place an order on our website, [Tessa.pk](https://tessa.pk), by browsing our collections and adding your favorite items to the cart. Once you’re ready, proceed to checkout and follow the instructions to complete your purchase. You will receive a confirmation message once your order is successfully placed.

After placing your order, you will receive a confirmation message with your order details. If you do not receive a message within a few minutes, please check your spam/junk folder or contact our support team for assistance.

f you need to change your shipping address, please contact us on WhatsApp at +92-3077071013 within 24 hours of placing your order. Once the order is dispatched, we will not be able to make any changes.

For urgent queries, you can also contact our WhatsApp customer care at +92-3077071013.

Shipping & Returns

Below are some common questions about shipping, returns, and exchanges

Yes, we offer international shipping, and orders are typically delivered within 7-14 days.

Orders are typically processed and dispatched within 2-4 business days. During peak seasons or sales, processing times may be slightly longer. You will receive a tracking number once your order is shipped.

Delivery times depend on your location:

- Within major cities: 3-5 business days
- Other areas: 5-7 business days
- International orders: 7-14 business days

We accept returns and exchanges only for defective or incorrect items. If you receive a damaged or incorrect product, please contact us within 48 hours of receiving your order with pictures and details on WhatsApp at +92-3077071013.

Note: We do not offer refunds or returns for change of mind or incorrect size selection. Please refer to our size chart before placing an order.

We are only committed to the delivery of the product according to its description on the product page.

For further assistance, feel free to reach out to us via WhatsApp at +92-3077071013.

Have a project in mind? Let’s talk.

Didn't find your answer?

Don't hestitate to contact us

Contact us